Change Control Policy

Netspective Communications LLC establishes the rules for creating, evaluating, implementing, and tracking changes made to its information resources through the Change Control Policy. [FII-SCF-004-CHG-02]

• The Project Managers of Netspective Communications LLC must document release notes and classify changes to production environments. [FII-SCF-004-CHG-05]
• If there are emergency changes that require immediate implementation (i.e. break/fix, incident response, etc.), any circumvention of the formal change control process must still meet the documentation requirements, even if documented after the change.
• Any employee or contractor who identifies a need for a change to the IT infrastructure, systems, or applications must initiate a change request through the task management tool.
• The change request will be reviewed by the Project Manager and team to determine its impact on the operations, infrastructure, and security of Netspective Communications LLC.
• Based on the evaluation conducted by the team, the Project Manager will approve or reject the change request. [FII-SCF-004-CHG-02.1]
• Technical Team members will implement the changes based on the discussions and updates in the tickets. [FII-SCF-004-CHG-02.2]
• The Project Manager will ensure thorough documentation of all changes, including details such as the date of the change, the reason for the change, the impact on Netspective Communications LLC, and any associated risks or issues.