Business Continuity Plan

The Business Continuity Plan provides a plan for resuming business operations for Netspective Communications LLC following a disaster. The Netspective Communications LLC’s ability to sustain essential functions during and after a catastrophic event is referred to as business continuity. [FII-SCF-003-BCD-01]

• Netspective Communications LLC includes conducting a Business Impact Analysis (BIA) as part of its business continuity planning. The BIA aims to clearly identify the impact following a disruption. It is crucial to prioritize addressing the high impact on critical services and ensure sufficient backup and restoration processes are in place. [FII-SCF-003-BCD-11]

Deciding what business functions are critical [FII-SCF-003-BCD-02]

• Disaster occurs and a decision is made to activate the business continuity plan, the following critical departments and functions will be initiated according to their priority. The goal is to enable Netspective Communications LLC to continue operating, even if at a minimal level, during a crisis.

Possible Business continuity options [FII-SCF-003-BCD-02.3]

• The following are some of the continuity options to adopt to start operations at minimum level

What business continuity options to select during threat [FII-SCF-003-BCD-9.3]

• The business continuity is invoked when the maximum tolerable downtime has exceeded and business impact has started resulting in revenue and reputational loss.

  Sr.No.	Threat	What to do?	What to focus first?	What to do to resume normal Business Continuity Using
  1	Fire	1. Report to Fire brigade	First preference should be to save lives of people	1. BC003
  		2. Evacuate		2. BCO01 - use reciprocal arrangements to continue work.
  		Follow fire evacuation directions as given by fire brigade team		If a laptop/PC is lost in fire use another laptop/PC after BC002 (back up data or mirror sites)
  2	Heavy rains and floods	1.Report to municipality	First preference should be to save lives of people	1.BCO03
  		2.Evacute		2. BCO01 - use reciprocal arrangements to continue work.
  		3.Switch off electricity		3.If a laptop/PC is lost in fire use another laptop/PC after BC002 (back up data or mirror sites)
  3	Earthquake	1.Report to Municipality	First preference should be to save lives of people	1.BCO03
  		2.Evacuate as quickly as possible		BCO01 - use reciprocal arrangements to continue work. If a laptop/PC is lost in fire use another laptop/PC after BC002 (back up data or mirror sites)
  4	Power outage	1.Report to electricity board	Save the data before any shut down	1.BCO03 - work from a site that has electricity
  		2.Monitor UPS alarms
  		3.Switch off PCs and servers after saving the data before UPS goes down
  5	Riots and Civil disobedience	1.Report to law enforcement	Saving human lives first priority	1.BCO03 - work from home or another site
  		2.Exit the place of work
  		3.Switch off computers
  6	Theft	1.Report to law enforcement what is stolen	Safety and security f people come first	BCO01 - use reciprocal arrangements to continue work.
  		2.Lease or buy the item that is stolen		Use BC002 (back up data or mirror sites)
  7	Pandemic	Use safety precautions as suggested by health department	Saving human lives first priority	1.BCO03 - work from home or another site
  8	Cloud provider unavailability	1.Report to cloud provider	Saving local data and its classification is priority	BCO04 - do manual work offline on local drives and then move the work to cloud when providers cloud is available.
  		2.Do offline work and save in the local drives
  		3.Take back ups
  9	Network failure	1.Report to Network provider	Saving local work is priority	BCO01 - Reciprocal arrangements or using other providers temporarily to carry out work.
  		2.Do offline work and save in the local drives
  		3.Take back ups
  10	Hacking - cyber attack	1.Report to law enforcement what is stolen	Security of data and its classification is priority	Use BC002 (back up data or mirror sites)
  		2.Restore data from back ups
  		3.Change Passwords
  		4.Close open ports
  		5.Monitor firewall logs
  11	Sudden computer crash	1.Report to IT department	Security of data and its classification is priority	1.BCO03
  				2.BCO01 - use reciprocal arrangements to continue work. Use another laptop/PC after BC002 (back up data or mirror sites)
  12	Critical human resource exits	1.Have back up resource always - critical job should not be done by 1 person	Continuity of work as it was before exit with same quality is high priority.	BCO01 - use reciprocal arrangements
  		2.Vacations, job role transfers
  		3.Have knowledge transfer sessions to new hires, monitor knowledge transfer, reverse knowledge transfer before exit.

** Netspective Communications LLC Calling Tree** [FII-SCF-003-BCD-10]